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We want to help you in the best possible way. Before you contact us, make sure you learn about the many ways we can be of assistance.

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Getting started

What are the computer requirements to run Vectary?
The online 3D design tool Vectary runs in a regular WebGL-enabled browser such as Chrome or Firefox, on a laptop or desktop computer. Because it is browser-based, you don’t need to install anything, which is why it runs even on some Chromebooks. We recommend using a mouse however a touchpad on your laptop will work too. Log in to your account from anywhere with an internet connection and resume all your work from your dashboard without transferring any files.
I’ve received an invitation via email to a shared team, what should I do?
Accept the invitation. Based on the seat type, you are able to “view” or “edit” projects in the team folders. Both you and your friend or colleague can now work on the same 3D scene. Create a team, invite members and manage seats from your dashboard.

General

What is Vectary?
Vectary is an online easy-to-use collaborative 3D design tool. Customize templates or start your own project by assembling items from a huge library of 2D and 3D assets from Google Poly, Sketchfab, and other searchable repositories. Create your own 3D objects and assets in the 3D mesh editor. Collaborate with friends, schoolmates or your company team in real time. Convert & publish 3D content for your website, share links to 3D projects and more.
How can I start 3D modeling?
To start 3D modeling you first need to set up your Vectary account. You can easily sign up with your email address and password, or your Google or Facebook account.
Is Vectary an easy tool to use? What do I need to get awesome results?
All you need is an internet connection on your laptop or desktop computer and NO previous 3D skills :) For those who tried other design software, you will love Vectary’s simple user interface. Give it a try or have a look at our Learn articles that will guide you and help you get started.
Why should I use Vectary?
Vectary is an online 3D design tool, 3D converter and publishing platform for AR and e-commerce websites. Professional users will also appreciate it for fast prototyping, and the countless enhancements Vectary will bring to their publishing process. With Vectary, you can simply brainstorm, edit existing 3D assets, or easily create complex objects from scratch. Once you’re done, you can render, export or publish your projects as files for other applications or embeds for your website.
How can I create my first project?
Just log in to your Vectary account and click the New Project button in the top right corner. It’s FREE!
Do I have to install anything?
No. All you need is an internet connection and a web browser, and you are ready to go. All your projects are saved online in the cloud so you can access them from anywhere. Just sign in to your account.
I’m new to 3D design. Where can I learn how to design in 3D with Vectary?
You can learn the basics in our Learn section. However, the best way is “learning by doing”. Play with the tools, and see what you can do.
Can we use Vectary at our school or university?
Yes, of course. Vectary is ideal for those who would like to learn 3D design. Feel free to contact us
What are the computer requirements to run Vectary?
The online 3D design tool Vectary runs in a regular WebGL-enabled browser such as Chrome or Firefox, on a laptop or desktop computer. Because it is browser-based, you don’t need to install anything, which is why it runs even on some Chromebooks. We recommend using a mouse however a touchpad on your laptop will work too. Log in to your account from anywhere with an internet connection and resume all your work from your dashboard without transferring any files.
Where are my designs/files saved?
Vectary is a cloud-based software. When you start a new project or continue editing, it is auto-saved on our encrypted servers and linked to your account. You need to be connected to the internet while saving your changes. You can also save 3D models locally to your computer to use them in other online and offline software for 3D printing, game engines, animation software etc. Read more about the supported file formats when exporting your design.
Can I use Vectary when I am disconnected from the internet?
Vectary is a browser-based 3D modeling tool, so you have to be online if you want to use it.
Will Vectary work on my iPad, tablet or mobile phone?
All created web-embeds can be viewed on Android and Apple devices. Vectary has limited editing functionality on touch devices, so we recommend using a laptop or a desktop computer for the best 3D design experience.
I found a bug. Where can I report it?
To report a bug or make a suggestion, please send us an email to support@vectary.com. Thanks for helping make Vectary better!
I have some ideas on how Vectary could be improved. How can I share them?
Please send us an email to support@vectary.com. Thanks for helping make Vectary better!

Account

What do I get with my Vectary account?
You automatically get a free subscription plan at Vectary. Learn more about our subscription plans.
Why should I create an account?
All projects and edits are saved and associated to a designer – you :) Without a registered account, you cannot become a user and cannot use Vectary’s services. We care about the safety of your designs and the re-use or changes made to designs others have created. To find out more about accounts, read our Terms of Use.
Who can see my account information?
Your account information such as email address is not visible to other users. Only your nickname, published projects and the information you choose to publish in your Account Settings are visible.
I forgot my password, how can I retrieve it?
Go to Log In and click Forgot your password. Here you can type in your email address to retrieve your password.
How can I change my password?
You can change your password in your Account Settings. Hover your cursor over your profile photo in the top right corner and click on Settings.
How can I change my nickname?
You can change your nickname in your Profile Settings. Hover your cursor over your profile photo in the top right corner and click on Settings. You can change your username. This username is shown in your profile url and can only be set once.
How can I change my email?
You can change your email in your Account Settings. Hover your cursor over your profile photo in the top right corner and click on Settings.
How can I change my profile picture?
You can change your profile picture in your Profile Settings. Hover your cursor over your profile photo in the top right corner and click on Settings. There you can upload your new profile photo.
What happens to my projects if I delete my account?
All your projects will be deleted from Vectary as well. However, if your public project has already been customized by other users, their customized versions will not be deleted. Read more in our Terms of Use and Privacy Policy.

Managing your project

What is the difference between a “Drafts”, “Shared” and “Web Embeds” folders?
Projects in your Personal folder are only visible to you. They can be your work in progress or finalized projects ready to be rendered, exported or embedded. As a Free user, you can store up to 3 personal projects at the same time. As a Premium user, you can save up to 100 projects, while with a Team Package you benefit from an unlimited number of folder and projects. Shared projects are visible to everyone. If you choose to publish your project (under an available CC license), your project can be downloaded, customized and its remake can be published again by other users. This way your model can become an inspiration for the whole community! All projects published in Vectary are licensed to other users under a Creative Commons Attribution-ShareAlike license (CC BY-SA). For more information on licensing terms and possible uses of the projects, please see our Terms of Use and Privacy Policy. Web Embeds are projects that were published from the Embed tab in the 3D editor. They are not publicly listed. You have full control over the link or iframe that is generated. If you wish to change or replace the content of an embedded 3D viewer on any website that uses your link, you can do so anytime by altering the content of your web embeds. Once you change your design and re-generate the embed, the content is updated under the same link.
Can I download my 3D files from Vectary and use them in other software?
Yes, of course. Please note that downloaded 3D files are exported as mesh models (baked), so you will lose the ability to customize their shape by changing parameters. The experience in other software may vary.
How do I know if the project is private or public?
You have a Shared folder in your Dashboard, just click on it and your published models will be displayed. Your published models are also displayed in your Profile. Simply hover your cursor over your profile photo in the top right corner and click on My Profile.
What file types can I import?
You can import .glTF, .glb, .obj, .fbx, .stl, .svg, .jpeg, .png and more than 50 other file formats.
Can I change the name of my project?
Yes, you can always change the name of your project in the upper middle part of the workspace or from the project menu on your dashboard. Each project has a unique link, which is the project’s ID (it is never affected by renaming the project).
How can I unpublish a shared project?
When you unpublish your project, you are basically deleting it. Don’t worry about losing the original (private) project. The originals are stored in your Personal folder.). To delete the published project, in the Dashboard, go to the Shared folder, click on the triple dot menu in the projects thumbnail and then click Delete.
How can I delete my project?
To delete your project, go to Dashboard and click on the triple dot menu in the thumbnail of the project. Select Delete and confirm your action. Higher subscription plans let you restore deleted projects from the deleted folder.
Are there any restrictions on what can be published on Vectary?
Yes, all projects have to be in accordance with Vectary’s Terms of Use and Privacy Policy. Please do NOT publish content that is abusive, vulgar, sexually explicit, promoting racism, illegal activities, contributes to the creation of weapons, or is otherwise objectionable. Furthermore, your content should not infringe upon copyrights or any other third-party rights. For a detailed legal description of the above, please read our Terms of Use.
What happens when I publish my project?
If you choose to make your project public, it will be made visible to other users under a Creative Commons Attribution-Share Alike license (CC-BY-SA).
This means that your project can be:
  • downloaded by other users
  • customized and/or shared by other users, under the same licensing terms as your project, in which case, you, as the author, have to be credited appropriately (if your project is customized and re-published with Vectary, we automatically add a link to your original project to credit you)

For more information on licensing terms, please read our Terms of Use.

What do I do if someone is uploading my designs to Vectary?
If somebody is violating your copyright or trademark, you can report it at support@vectary.com
Where can I report a project?
You can report inappropriate content at support@vectary.com.
Can I customize the projects of other users?
Yes, you can customize any published project on Vectary. Click the Edit project button in the project view. When you save your edited project, it will be added to your Personal folder on your Dashboard. When you publish this project, it will be shown as a “child” of the original “parent” project. Anytime you choose to edit a project, please make sure you are following the licensing terms of the project.
Can I publish a project which is a customization of a project created by another user?
Yes, your newly published project will be shown in the original project’s remake history. Your newly published project can be customized as well.
Why should I keep my projects on Vectary instead of downloading them?
Your projects are saved online in the cloud so you can easily access them at any time and from anywhere. Furthermore, you can come back to edit the shapes through parameters, which is not possible once your model is downloaded as a 3D file. However, when you want, you can always export your models as .obj, .stl, .dae, .glb and .gltf files.
What file types can I export?
With a premium plan you can export your projects as .obj, .stl, .dae, .glb, .gltf, .usdz and .fbx files. You can also export hi-res renders (.png) for use on web or prints.
Can I 3D print a model from Vectary?
Yes, just export your model as an .obj or .stl file. Then you can print your model on any 3D printer, or use an online 3D printing service.
How can I get my old Vectary models to the new version of Vectary?
To use your old models in the new version of Vectary, you first have to open them in the old version (it will do so automatically) and export them one by one. Then, you have to import them again to the new version and simply continue your design process.

Subscription plans

Is Vectary really for free?
Yes, commercial use for your designs and web-embeds with the Free subscription plan! Paid subscription plans enable more export options and remove watermarks on web-embeds.
Will I need to pay after some time using Vectary?
No, you will not. Vectary will always offer a free plan version. Advanced subscription plans are available for users who need extra features and more space for their projects.
What do I get with my Vectary account?
You automatically get a Free subscription plan at Vectary. You can find the complete list of features for each plan on its description card on the Pricing page.
Can I sell my models with the Free plan? Can I get commercial licence?
Yes, you can. Every Vectary user gets a Free plan with commercial use included in it.
What subscription plan offers commercial use of my designs?
All subscription plans offer commercial use of designs, which means you have the right to sell your models under any plan (including the Free plan).

Partnerships

Where can I find more about your company?
For media inquiries, please check our Media page where you can find all the latest news about Vectary, along with previous press releases to give you a better overview of our 3D design tool.
I have a business inquiry, whom do I contact?
For business inquires and partnerships, please write to partners@vectary.com.
Is there a Vectary API?
No, Vectary currently doesn’t have API for developers. Stay tuned for more updates!